Privacy Policy

This policy explains how Nolah Electrical collects, uses and protects the personal information you give us. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We collect the information you give us directly when you call, email or submit an enquiry form. That is typically your name, phone number, email address, the address where the work is to be carried out, and any details you share about the job itself.

Our website also collects standard technical information such as your IP address, browser type and the pages you visit. This is used to understand how the site is performing.

How we use it

We use your information to respond to your enquiry, prepare quotes, carry out and invoice work, meet our record keeping obligations as a licensed electrical contractor, and contact you about work we have done for you.

We do not sell your information, and we do not share it with third parties for marketing.

Who we share it with

We share information only where it is needed to do the job or where the law requires it. That can include subcontractors engaged on your job, our accounting and invoicing providers, and regulators or insurers where required.

Cookies and analytics

This website uses cookies to keep the site working correctly and to measure traffic. You can block or delete cookies in your browser settings, though parts of the site may not work as intended if you do.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website is served over an encrypted connection and enquiry records are held in a secured system.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Questions about this policy can be sent to the email address on our contact page.